Ed came out to provide an estimate for a new door after my tension spring broke and cracked my old two-car garage door. Ed took his time explaining the differences between the brands they offered–he knew his stuff, so I trusted his opinion. He also didn’t try to up-sell me with extras, like a new opener (unlike another company who pushed a new opener as an add-on). To top everything off, Ed spent 45 minutes clamping my broken springs so I could use my door until it was able to be replaced. And he did that without any indication from me that I was going to use Benson to complete the work. The installation of the new door went just as smoothly and the two installers took care of the work quickly and professionally. They hauled the old one away and cleaned up behind themselves. All in all, the new door looks great and is much better quality the builder-grade door we replaced.